Orders are processed within 1–2 business days, then shipped standard UK delivery in 5–10 business days. You'll get a tracking number by email as soon as your order leaves the warehouse.

Yes — UK orders over £35 ship free. Orders under £35 have a small delivery charge, shown at checkout before you pay.

Yes. You have 30 days from delivery to return any unused item in its original packaging, no questions asked. If something arrives faulty or damaged, contact us with a photo and we'll send a replacement or refund — you won't need to pay return postage. Full details on our Returns & Refunds page.

Every product is made with dog-safe materials and designed with comfort and wellbeing in mind. As with any new item, we recommend supervising your dog the first few times they use it, and checking the fit or size before their first use. Our products are comfort accessories, not medical devices — if your dog has a health condition, please check with your vet first.

Every product page has a size guide with exact measurements (cm and weight) — measure your dog rather than going by breed alone, since sizing varies. If you're between two sizes or unsure, message us with your dog's weight and chest/neck measurements and we'll recommend the right fit before you order.

We accept all major debit and credit cards, plus Shop Pay, Apple Pay and Google Pay for faster checkout. All payments are processed securely — we never see or store your card details.